Refund policy
Returns within 30 days
Every TLALLI Gallery piece is one of a kind, and we want you to love it. If it isn't right for you, you can return it within 30 days of delivery for a full refund.
To return a piece:
Email us at tlalli.gallery@gmail.com within 30 days of delivery with your order number. We'll reply with the return address.
Send the piece back within 14 days of telling us, in its original packaging and in the condition you received it, with any paperwork that came with it.
Use a tracked service insured for the full value of the piece. You pay for return shipping, and the piece is your responsibility until it reaches us.
Refunds
Once the piece arrives and we've checked it, we'll refund the full amount you paid, including any duties collected at checkout, to your original payment method within 14 days. If a piece comes back damaged or altered, we may reduce the refund by the loss in value.
Damaged or not as described
If your piece arrives damaged, or isn't as described, email us within 48 hours of delivery with photos of the piece and the packaging. We'll arrange and pay for the return and give you a full refund or a replacement where one exists.
Pieces we can't take back
Bespoke pieces made or altered to your specification, such as commissions or resized rings.
Pieces that have been worn, altered, polished, set or damaged after delivery.
Cancelling an order
You can cancel before your order ships for a full refund. Email us as soon as possible; once a piece has shipped, the returns process above applies.
None of this affects your statutory rights.